Sec. Pete Buttigieg is pushing airlines to upgrade customer service | USA TODAY

Secretary of Transportation Pete Buttigieg explains how he's pushing for "more convenient" air travel across the U.S.

RELATED: Here's how a new seating dashboard can help families while flying

Even Transportation Secretary Pete Buttigieg is not immune to travel headaches.

"I mean, like anybody else, it's frustrating to get canceled or delayed and it happened to me the other day," Buttigieg told USA TODAY in an interview. "Luckily, the delay was not so extreme that I missed my trip, but there have been times when we had to find a different way to get somewhere because of a cancellation, just as millions of Americans have experienced."

Those disruptions can range from minor annoyances to major system failures, such as Southwest Airlines' meltdown over the holidays or the Federal Aviation Administration system outage that grounded all U.S. flights in January. Buttigieg and the Department of Transportation have taken aim at a range of issues in an effort to improve air travel, and just this week launched a dashboard outlining airline policies for family seat selection.

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